A: In the event that Destination ImagiNation is able to re-sell any cancelled packages, you will be considered for a refund after the event has taken place at the full discretion of Destination ImagiNation, Inc.

A: You can send as many checks as you need to – but please remember to note your Team Number on EACH check!

...How can I get my housing assignments?

A: You can send as many checks as you need to – but please remember to note your Team Number on EACH check!

A: An automated e-mail will be sent once the registration and payment information is entered. Please be aware that some spam filters can block this message.

A: The price points are the same for everyone, except for children four years old and under. As long as a child four years old or younger will share existing bedding (housing package) with his/her parent, and will eat from the parent’s plate, the child does not need a housing/meal package. However, the child must have an Event Pass for safety and security reasons. Event Passes for 4 and younger are free.

A: You cannot purchase meals on a per meal basis, but we do offer Event Passes with Lunches. This pass is $70.00 per person and covers lunches on Thursday, Friday and Saturday.

...Do we need to make special arrangements?

A: You can let us know about your diet needs while you register! We know how important your health is, we will provide meal options that will be acceptable for you.

...and who gets to use the General Consent form?

A: Every team member under the age of 18 must bring a signed Parental Consent Form. Everyone over 18 needs the General Consent form. You will turn these documents in at Registration in Knoxville.

A: When you check in at Registration, your Team Manager will receive your housing information. The Team Manager decides who rooms together.

A: On your housing form, you can note your housing requests. The University of Tennessee will do its best to accommodate every request, but no guarantees are made.

A: In order to be exempt for the off-campus housing fee of $4,000 you must meet at least one of the following requirements:

1. All team members and one Team Manager must have A packages

2. All team members and at least one Team Manager must have A package.

3. Use the number of team member plus 1 Team Manager as the minimum number of A packages that the team must purchase.

A: Ground transfers are available at www.ShopDI.org. If you are coming with a team, you will need your Team Number, and if you are coming as a volunteer, you will need to enter “Appraiser/Official” in place of the team number.

...Can we get our money back?

A: Please send us an e-mail and provide us with your order number. You will get a refund for your cancelled transfer.

...Can you tell me what forms are needed, and how much we have to pay?

A: Please contact Chris Groberg at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to get all of your University Level team questions answered.

.... Do we need to participate in a Destination ImagiNation Team Challenge too?

A: There is an entry fee in order to do DI eXtreme. You can sign up at www.ShopDI.org. Your housing and meal packages are standard, but you do not need to participate in a Challenge.

A: DI eXtreme is open to any Secondary Level or University Level team that chooses to register.

A: Your team presentation time will be available from your local Regional or Affiliate Tournament Director. You can find the list of local Affiliates and their Web pages at WWW.IDODI.ORG, click on “States and Countries.”

...Can we change our presentation time?

A: We try our best to accommodate your scheduling requests. Please e-mail us letting us know specifically what the conflict is, and we will try to work it out! If you know ahead of time what your schedule needs are, please include them in the special needs section when you register online.

A: We do not have a videographer that you can schedule, but feel free to bring your camcorder and have a chaperone record your presentation.

A: International Ambassadors is a program where U.S. Teams are paired with International Teams to allow for a multi cultural experience. The teams support one another and have the opportunity to learn firsthand about different culture. Teams attending Global Finals can check the appropriate box when registering if they want to participate in this opportunity.

A: YES! Any team can participate in this amazing experience. We encourage everyone to consider if this program would be a good fit for their team.

A: The International Ambassadors Program is as big a commitment as your team wants it to be. Typically teams support one another during performance times, hang out together and attend a few extra events. Together most teams that have done The International Ambassadors Program in the past found that the time commitment is very manageable.

A: We try to keep the ages similar when we pair teams. However, teams will always be paired with their respective levels (e.g. Middle Level with Middle Level, and Secondary Level with Secondary Level).

A: We try not to pair teams doing the same Challenge.  That way you are not competing against your International Ambassador team.

A: Not necessarily. However, most non English speaking teams have a translator.  Some of the best experiences have come from the team really having to try to understand each other. This is what DI is all about Instant Challenges.

A: Currently, we have several Web sites with different login procedures. We will describe each:

• ShopDI - Purchase Team Numbers, DI Resources, and DI Merchandise

  Click above to login to ShopDI. You will need an e-mail address and a password.

  If you forgot your password, on click on Forgot your password?, enter your email address, and ShopDI will send you a new password. If the password doesn’t arrive in 5 minutes, check your spam filters: they may have blocked delivery of the password email.

• Resource Area - Download Material, Such as the Challenges

  Team Managers and Officials can access the Resource Area. Team Managers have access to team-based materials. Officials have access to more information based on their role (e.g., Affiliate Director, Regional Director or Challenge Master). Click on the links to be directed to each login.

  • Team Manager

    You need a valid e-mail address and your Team Number, which should be formatted "XXX-XXXXX." Team Numbers were mailed to whomever bought them through ShopDI.

  • Official

    Before you click the link, to log in as an Official you'll need:

    1. To have an account in ShopDI. (The Resource Area and ShopDI share accounts.)

    2. Your Affiliate Director to set your role (eg RD, ACM, RCM...) in the Resource Area.

    3. To contact your AD and let them know the name and e-mail associated with your ShopDI account and your role (e.g., ACM for Challenge C). With this information, they can set up your role. You can find the information you need to contact your AD here.

    4. Once your role has been set, you can log in by clicking the above link. Your profile will feature the roles that have been set for you.

• Forum - Discuss Challenges With Fellow Challenge Masters

  The Forum does not share login information with ShopDI or the Resource Area. While there are a number of boards (i.e., discussions) that are available to all members, the Challenge Master boards are restricted to specific roles. For example, the Challenge A board is open to Challenge Masters for Challenge A, ADs and ATDs.

  To gain access to your boards, you need to:

  1. Be a member of the Forum at http://new.idodi.org/www.disupport.org.

     If you were a forum member last year, you can continue using that membership. If you are new to the Forum, use the Register link near the top of the page to navigate to the registration page. The Forum uses a username and password to control access. We suggest you use your ShopDI e-mail address and password as the username and password to reduce the number of login sequences you need to remember. To complete the registration process, the Forum will e-mail you an activation URL. If an e-mail with the URL doesn't arrive in 5 minutes, check to see if a spam filter has impeded its delivery.

     The outcome of this step: your Forum username (we suggested you use your ShopDI email address).

  2. Log into the Resource Area.

     See the the steps for an official gaining access to the Resource Area for details.

  3. Link your Resource Area account to the Forum.

     If you linked your account last year (i.e., you accessed a restricted board last year), your account should still be linked. If unsure, click on View My Profile. A box near the top of the screen will indicate the status of the link.

     If your account is unlinked, click on Link DI Support Username. Enter your username from step 1 and click Validate. A message should state the username is valid. Click on Link to Forum to establish the link. When you next log into the Forum, you should see the restricted boards near the bottom of the page. If you don't see the board for the Challenge that you expect, view your profile in the Resource Area. It will show the roles set for you.

     If you get an error when you validate your username, there are 2 common reasons:

     • You typed the username incorrectly.

     • You have more than one Resource Area account, and another account is already linked to this username. Send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your Resource Area e-mail address and your Forum username (no passwords needed), and we will help straighten it out.

A: Currently, we have several Web sites with different login procedures. We will describe how to get a new password for each:

• ShopDI:

  You will need to get a new password by clicking here. After entering your e-mail address and clicking on Submit, a new password will be e-mailed to you. If the e-mail containing the password doesn’t arrive in 5 minutes, check your spam filters: they may have blocked delivery of the password e-mail.

  Once you log in with the new password, you can change it to something easier to remember by:

  1. Clicking on My ShopDI button at the very top of the page.

  2. Clicking on Change My Account Password.
     

• Resource Area:

  The Resource Area and ShopDI share login information, so follow the same procedure for recovering your ShopDI password.

• Forum:

  You will need to set a new password by clicking here. After entering the e-mail address associated with your membership and clicking on Send, an e-mail will be sent to you that contains a URL. If you enter this link into a Web browser, you will be redirected to a page where you can set your password.

A: Because we have different systems that make up our Web presence, the act of changing information varies based on the system. We'll describe how to make the changes below:

• The Resource Area and ShopDI: These Web sites share password and e-mail addresses, so you change your e-mail address the same way for both. Remember that your e-mail address serves two roles in the Resource Area and ShopDI: it is used to send you information via e-mail, and it also uniquely identifies you. Your e-mail address must therefore be unique from all other customers (i.e., no 2 customers can have the same e-mail address).

  To change your e-mail address:

  1. Log into shopDI with your current e-mail address. If your email address doesn't work, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will help you reset it.

  2. Once you are logged in, click on the My ShopDI button at the very top of the page.

  3. Click on View or Change My Account Information.

  4. Change your e-mail address in the text field supplied and click Update.
     
     

• The Forum (discussion boards for Challenges):

  To change your e-mail address:

  1. Log into the DI Support Page. If your email address doesn't work, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will help you reset it.

  2. Once you are logged in, click on the menu item Profile near the top of the page.

  3. In the Modify Profile menu on the left side of the page, click on Account Related Settings.

  4. There is a text field you can use to change your e-mail about halfway down the page on the right. Don't forget to click on Change Profile at the bottom of the page to record your changes.

A: Destination ImagiNation and ShopDI send e-mails fairly regularly. ShopDI will send e-mails when you buy something or if you change your e-mail address or password. DI sends email periodically to groups such as the Affiliate Directors, Regional Directors, and Affiliate Training Directors. If you are not getting these e-mails, there are 2 common causes:

• There is a typo in your e-mail address. Click on the FAQ How do I change my email address? to check for typos in your email address and fix them.

• The e-mail server supporting your account is blocking e-mail from our server, dionline.org. This is becoming a more common practice, particularly in schools. You can ask your e-mail support staff if e-mail from This e-mail address is being protected from spambots. You need JavaScript enabled to view it (from address for ShopDI) is being blocked. If so, tell them it is not spam.

A: Teams and individuals with paid Team Numbers who are registered with Destination ImagiNation Affiliates may produce “hand-made” shirts or other products utilizing the words “Destination ImagiNation^®” and any of the DI logos. No license fee to Destination ImagiNation, Inc. is required, as long as the total number of each product is less than 21 per team/individual. Vendors are not allowed to provide these “hand-made” products.